FAQs

Our playsets are made from 100% Chinese Cedar. It is a strong wood that is resistant to decay and rot. It is NOT pressure treated with chemicals. It is treated with a water-based solution that is environment and kid-friendly.

The ages range from 3-10 years old.

Our corporate offices are in Pittsburg, KS, about 20 miles NW of Joplin, MO where we also have R&D, Customer Service, Order Fullfilment, and Distribution. We also have design and minor manufacturing facilities in Siloam Springs, AR and a major distribution center in Kansas City, MO. Our major manufacturing facilities are in China.

Our playsets are available through retailers around the US that include Wal-Mart, Lowe's, Sam's, Toy-R-Us, Menards, and BJs. We also sell our products direct to the consumer through our website. Our specialty playsets from Backyard Adventures are sold through a nationwide dealer network. Some of our playsets are also sold in Canada, Mexico, and internationally.

Yes we do as environmental preservation is very important to us. First, we participate in the Sustainable Forest program which means that four saplings are planted for each tree removed to make our sets. Also, we use a water-based treatment on our wood as we prepare it for boxing. The treatment looks great, it is environment-friendly, and is non-toxic for the kiddos.

We do not recommend using accessories from other manufacturers. This is because we do not know the extent to which they have been tested for strength and weight, etc. Any modifications or changes you make to your playset are at your own risk.

We do not recommend changing the way in which the playsets major components are assembled. This includes attachment of swing beams and monkey bars. Any modifications such as these are at your own risk.

Sand, mulch, and other soft materials are great for the ground under the playset area. However, the playset should NOT rest on these materials. You MUST make sure the ground is level and firm. You must also secure the set with stakes provided. Once the playset is securely resting on these solid footings, then you can surround it with your favorite soft material.

We STRONGLY recommend taking out all the parts and laying them on the ground or garage floor before you assemble anything. Match the parts with the parts list in the manual and mark them. This will also help you identify any parts that might be missing. Also, read through your owner’s manual from beginning to end to understand the flow of assembly, this will save you confusion and time. Once everything is laid out, then begin assembling step by step from the manual.

Many customers contract a service to assemble their set. However, PLEASE make sure YOU inventory all parts FIRST, before the contractor begins any work! If any parts are missing, go to our Support page and follow the prompts to order the parts. We'll send them to you free of charge. We are not responsible for ANY service fees for any reason.

This is normal. The end of the swing beam does not make a 90* angle with the ground or the swing beam itself.

Sometimes the retailer that sells our playsets may not have the set you want in stock. There can be many reasons for this, the simplest of which is that the store ran out and will get more shortly. Playsets are considered "seasonal" and some stores may be reluctant to order more after a certain date even though there's plenty of summer left. We suggest you talk to your local store manager and have himher check to see whether they can get one from another store or if there are more coming in.

We manufacture a number of playsets under different brands so that it easier for customers to differentiate sets sold by one retailer versus another. They are all manufactured by us suing the same wood and quality processes.

Like everyone else we use a standard method to price our playsets. Pricing of the products is certainly up to our dealers, resellers, and us individually. Some resellers choose to charge more but include shipping. Others charge less but shipping is added on top of the product price. Depending on how far you live from the shipping point, you might do better or worse with shipping included. Most of our products ship from the central US (Kansas City, MO, Pittsburg, KS, or Siloam Springs, AR).

You must stain or seal the wood on your playset, garden, playhouse or dog cottage once each year to make it last and also to keep the warranty intact.

We suggest you check bolt tightness and all hardware periodically to ensure everything is in proper order. Gravity, rain and regular use may cause a swingset to become unlevel, causing it to rock and sway. To ensure that your set is stable, place a level on all horizontal and vertical surfaces to verify that it remains 100% level. If you find high ground, it must be dug out, it you find the set starts to lean, you simply loosen the hardware, realign the structure and retighten uniformly.

A playset is a large wooden structure that requires maintenance. There are many customers whose playsets last for years as a result of simple steps taken to ensure the wood's longevity. The wood on your Adventure Playset comes with a thin coat of stain that provides uniform coloration. Stain does not protect wood, however. Most customers have the best results when they sand and stain their wood then seal it with an oil-based sealant. In order to maintain your warranty you must maintain the wood and inspect it monthly. Remember, stain is for color and sealant is for protection.

As a playset settles, its center of balance can sometimes shift placing an undue amount of tension on a single area. When a bracing element cracks, it's time to check the set monthly for levelness. Take a level and ensure that all areas of your playset that are supposed to be level are level. If the ground is not level, dig out the high ground with a shovel. Make sure all of your hardware is loosened and then re-tightened uniformly afterward to accommodate the leveling changes made. Test it out with swinging and let us know if you need any further help.

The most important thing you can do to keep your playset from moving around is to ensure it remains on a very solid base. Many folks try to put the set on the grass but it's rare that a yard is perfectly level and without bumps. Or, they use a soft material such as mulch or sand and the set can actually make undercuts in the material which opens up the chance for movement. We suggest you take a look at these areas where the foot boards of the playset will rest and ensure they are on solid footing.

If you bought one of these four playsets [Cedar Ridge, Windsor II, Pathfinder, or Conqueror] between January 1, 2008 and May 22, 2008 then we will replace the four hangars (hinges) that attach the glider swing to the swing beam. Simply call or write us and we'll get a package of these four hangars on the way to you.

If you bought one of several qualifying playsets that have plastic coated monkey bar wood parts, then we will replace the monkey bar structure. Simply call 877-840-9068 or go to www.adventureplaysets.com to order the kit.

Yes. We charge a 15% restocking fee. This is because playsets are heavy, large, and cost a lot to ship back and forth. We want you to be satisfied, but we do not want you to purchase without being absolutely sure this is what you want.

Then you should contact the company from who you purchased your playset for return policies and information. We will not accept any returns that do not have an RMA number on them that WE issued. If you ship us something without an RMA number we issued, we will refuse the shipment and it will come back to you at your expense.

Then you should contact the company from who you purchased your playset for return policies and information. We will not accept any returns that do not have an RMA number on them that WE issued. If you ship us something without an RMA number we issued, we will refuse the shipment and it will come back to you at your expense.

Playsets are heavy and must be shipped by truck. It will take 3-4 days to process your order and get it ready to go on board the truck. Once on the truck it will take 7-10 days for the playset to ship. If you are in Canada it may take 3-5 days longer. We will send you an email with the tracking number so you can keep tabs on your shipment and plan for its arrival. Accessories and smaller items ship via package express - generally FedEx.

Of course, it depends on the playset or product. Our smaller playsets come in two boxes. The Windsor comes in 6 boxes! They are all 92" long and most are 22" wide. Box height varies from 3" to 9" or so. Playhouses and picnic table boxes vary from this. But it gives you an idea. Accessories are in boxes that fit the size of the product.

Unless it says so for a specific product, shipping is NOT included in the price.

If you find that a part is missing or parts are broken, click on Service and Support at the bottom of each website page. This will lead you through the process for ordering parts online and/or getting your part requirements to the correct person. Using this method is much faster and moer efficient for you than attempting to call Customer Service. Please use the website anywhere you can.

In many cases we still have parts for older playsets. Please follow the procedure under Service and Support.

We try to ship within 48 hours of your parts order and we ship using ground service so it can be anywhere from 4 days to 10 days, depending on your proximity to southeast Kansas. If a part is not in stock and needs to be made, it can take a few days longer.