Service & Support
We know there will be times when you need support from us. Here are a few tips that will help you get your answer and get back to the important things in life as quickly as possible. If you try them in the order listed, we think you'll be on your way in no time.
- Check out our FAQ page for answers to some of our most frequently asked questions
- Review the Customer Terms and Conditions for information about shipping and handling, receipt of products, cancellation, return, refund, and replacement of parts missing or damaged during shipping.
- Instruction Manuals: Click here for a list of playsets. The instruction manual (containing parts list) and the site preparation documents can be found under each playset listing.
- For parts replacement: See your instruction manual for parts listing and support numbers.
- For customer service assistance:
If you have a product by Create-n-Adventure or Adventure Playsets: 800-856-4445
If you have a product by Backyard Botanical: 800-765-4138
If you have a product by Leisure Time Products: 479-524-4138
If you have a product by Politron: 800-658-1650
Please note: As the manufacturer, we are not staffed to handle prolonged sales or technical support calls when the information you need can be found on the website or in the installation manuals. To be fair to those who need specific assistance, please try the website or your local retailer for general purchase or set up information. Thank you!
Backyard Discovery is the company that makes brands of backyard products you already know!
Our ready-made Backyard Botanical gardens simplify gardening for experienced and novice gardeners alike.
Adventure Playsets have been sold through your favorite stores like Wal-Mart and Sam's for years.
Create-N-Adventure playsets are sold throughout the US in stores such as Toys-R-Us and Academy Sports.
Leisure Time Products manufactures a variety of quality products for your backyard.
Backyard Adventure playsets are available from dealers around the US.
Politron has manufactured products for farm and industry since 1968.